Privacy Policy

Last updated: 27 July 2026

🏢 Who We Are

GEBO Pro ("we", "us", "our") provides website development, eCommerce, hosting, SEO, digital marketing, business automation, AI solutions, remote IT support and professional email services. We operate online and serve clients in South Africa and internationally.

This policy is issued in accordance with South Africa's Protection of Personal Information Act (POPIA), and reflects the principles of the EU/UK General Data Protection Regulation (GDPR) for our international clients.

📋 Information We Collect

Information you give us

• Contact details — your name, cellphone number and email address when you use our website chat assistant, request a quote, or contact us.
• Account information — details you provide when registering in our ClientZone portal, including billing information.
• Service information — details about your business, website or systems that you share so we can deliver a service.
• Communications — messages you send us by email or our chat assistant.

Information collected automatically

• Usage data — pages visited, time on site, referring website and general interaction patterns, collected via Google Analytics and Microsoft Clarity (only if you consent).
• Device data — browser type, device type, operating system and approximate region.
• Local storage — our chat assistant stores your name and conversation history in your own browser so it can greet you on return. This stays on your device.

🎯 How We Use Your Information

• To respond to your enquiries and provide quotes
• To deliver, maintain and support the services you've purchased
• To process payments and issue invoices
• To send service-related communications (renewals, maintenance notices, support updates)
• To improve our website, services and customer experience
• To meet legal, accounting and regulatory obligations

We process your information because you have consented, because it is necessary to perform a contract with you, or because we have a legitimate interest in running and improving our business — and, where required, to comply with the law.

🍪 Cookies & Tracking

We use cookies and similar technologies. When you first visit, you're asked to choose what you allow. Nothing beyond strictly necessary functionality is loaded until you decide.

• Functional — strictly necessary for the site to work. Always active.
• Statistics — Google Analytics and Microsoft Clarity (session recordings & heatmaps), to understand how visitors use the site.
• Marketing — used to build audience profiles for advertising.

You can change or withdraw your choice at any time using the Cookie Preferences link in our footer.

🤝 Who We Share It With

We never sell your personal information. We share it only with the service providers we need to run our business:

• Google (Analytics & Tag Manager) — website statistics, subject to your consent
• Microsoft Clarity — session recordings & heatmaps to understand how visitors use the site, subject to your consent
• Payment providers — PayPal, Yoco, Ozow and PayFast process payments directly; we do not store your card or banking details
• WHMCS / ClientZone — our client billing and support portal
• Hosting and email providers — to host your services and deliver mail
• Regulators or law enforcement — only where we are legally obliged

Some of these providers are located outside South Africa. Where your information is transferred across borders, we take reasonable steps to ensure it receives an adequate level of protection.

🗄️ How Long We Keep It

We keep personal information only as long as necessary for the purpose it was collected — for the duration of our working relationship, and thereafter for as long as required by South African tax and company law (generally five years). Enquiries that don't become clients are removed once they're no longer relevant.

🔐 How We Protect It

We use appropriate technical and organisational safeguards, including encrypted (HTTPS) connections, access controls, secure hosting and regular updates. Payment details are handled entirely by our payment providers and never stored on our website. No system is perfectly secure, but we take our responsibility here seriously.

⚖️ Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Delete your information, where we have no legal reason to keep it
• Object to or restrict how we process it
• Withdraw consent at any time, including for cookies and marketing
• Data portability — receive your information in a usable format
• Lodge a complaint with a supervisory authority

To exercise any of these, send us a message. We'll respond as promptly as we can, and within any period required by law.

👶 Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.

🔗 Third-Party Links

Our website links to external sites (such as our ClientZone portal, PayPal, AnyDesk and Facebook). We are not responsible for their privacy practices, and we encourage you to read their policies.

📝 Changes To This Policy

We may update this policy from time to time. The "last updated" date above always reflects the current version. Significant changes will be communicated to active clients.

💬 Questions?

We're happy to explain anything here in plain language. Message us here.

See also our Terms of Service.