Terms of Service
The agreement between GEBO Pro and our clients — in plain language.
🤝 1. About These Terms
These Terms of Service ("Terms") govern all services provided by GEBO Pro ("we", "us", "our") to you ("the client", "you"). By requesting a quote, accepting a proposal, paying an invoice or using any of our services, you agree to these Terms.
These Terms work alongside our Privacy Policy. Where a signed proposal or written agreement conflicts with these Terms, that document takes precedence.
🛠️ 2. Our Services
We provide website development, eCommerce, website care plans, hosting, professional email and domains, SEO, Google Maps listings, digital marketing, business automation, AI-powered solutions and remote IT desktop support.
Each engagement is defined by the quote or proposal we send you. Anything not expressly listed there falls outside the agreed scope.
💰 3. Quotes & Pricing
- Website and project work is quoted per project. Quotes are valid for 30 days unless stated otherwise.
- Monthly plans (Care Plans, SEO, Growth, AI, support plans) are charged at the published rate current at the time of sign-up.
- All prices are in South African Rand (ZAR) for local clients. International clients are quoted and billed in US Dollars (USD).
- Prices exclude third-party costs (domain fees, paid advertising spend, premium plugins or licences) unless the quote says they are included.
- We may revise published pricing. Existing monthly clients will be given at least 30 days' notice before any increase applies to them.
💳 4. Payment Terms
- Project work generally requires a deposit before work begins, with the balance due on completion, as set out in your quote.
- Monthly services are billed in advance. Annual plans paid upfront receive the advertised discount.
- Invoices are issued and paid through our ClientZone portal. We accept PayPal, Yoco, Ozow and PayFast Instant EFT, plus Apple Pay, Google Pay and Samsung Pay.
- Invoices are due on the date stated. We may suspend services on accounts more than 7 days overdue, after giving you notice.
- Work products, files and account access remain our property until the relevant invoice is paid in full (see section 7).
- Third-party costs already incurred on your behalf (domains, hosting, ad spend) are non-refundable.
🔄 5. Monthly Plans & Cancellation
- Monthly plans run month to month unless you have chosen an annual term.
- To cancel, give us 30 days' written notice (our contact form is fine). Your plan runs to the end of the notice period.
- Annual plans paid upfront run to the end of the paid term. We do not refund the unused portion of a discounted annual plan, but we will not bill you again.
- On cancellation we will, on request, hand over your website files and provide reasonable assistance to migrate away. Migration work beyond a straightforward handover may be quoted separately.
- We may cancel a plan with 30 days' notice, or immediately in the case of non-payment, abuse of our team, or unlawful use of our services.
📐 6. Project Scope, Revisions & Timelines
- Your quote defines the scope. Additional pages, features or design directions requested afterwards are new work and will be quoted separately.
- Projects include a reasonable number of revision rounds as set out in your quote. Extensive redesigns after approval are chargeable.
- Timelines are good-faith estimates and depend on you supplying content, feedback and approvals promptly.
- If a project stalls on your side for more than 60 days, we may invoice for work completed to date and close the project. Restarting may require a new quote.
©️ 7. Ownership & Intellectual Property
- On full payment, ownership of the final website design, content and custom code we produced for you transfers to you.
- Until full payment, all work remains our intellectual property.
- Third-party components (themes, plugins, stock imagery, fonts, software) remain the property of their licensors and are supplied to you under their licences.
- We retain the right to reuse general techniques, code libraries and know-how developed in the course of our work.
- Domains are registered in your name — you own your domain.
- Unless you ask us not to, we may display your project in our portfolio and marketing.
🙋 8. Your Responsibilities
- Supply accurate content, images and information, and confirm you have the right to use everything you give us.
- Provide timely access to accounts, hosting or systems where needed.
- Review and approve work within a reasonable time.
- Keep your own passwords secure, and maintain your own copies of critical business data.
- Use our services lawfully. We may suspend services used for unlawful, fraudulent, or abusive purposes.
🖥️ 9. Hosting, Uptime & Remote Support
- We aim for high availability, but hosting depends on third-party infrastructure and we cannot guarantee uninterrupted, error-free service.
- Scheduled maintenance is carried out with as little disruption as reasonably possible.
- Backups are provided at the frequency stated in your care plan. You remain responsible for keeping your own independent copies of critical data.
- Remote support is delivered via secure remote-access software with your consent. You may end a remote session at any time.
- Where hardware is already failing, we may be unable to resolve a fault. In such cases we will advise you and will not charge for work that could not be completed.
📈 10. Results, SEO & Marketing
We do not guarantee specific rankings, traffic, leads or sales. Search engines and advertising platforms control their own algorithms and policies, and results depend on competition, budget, your market and factors outside our control.
What we do guarantee is professional, best-practice work, honest reporting, and that we will tell you plainly if something isn't working.
🔗 11. Third-Party Services
Our work may rely on third parties — hosting providers, domain registrars, Google, payment gateways, plugin and software vendors. We are not responsible for their outages, pricing changes, policy changes or discontinuation, though we will help you work around such issues where we reasonably can.
⚖️ 12. Liability
- We provide our services with reasonable skill and care.
- To the extent permitted by law, our total liability is limited to the amount you paid us for the specific service giving rise to the claim in the 3 months before the claim arose.
- We are not liable for indirect or consequential losses, including loss of profit, business, data or goodwill.
- Nothing in these Terms excludes liability that cannot lawfully be excluded — including your rights under the South African Consumer Protection Act where it applies to you.
🔒 13. Confidentiality & Data
We treat your business information as confidential and only use it to deliver your services. Personal information is handled as described in our Privacy Policy, in line with POPIA.
🚪 14. Termination
Either party may end an engagement as described in section 5. On termination you remain liable for work completed and costs already incurred. We will not unreasonably withhold handover of materials you have paid for.
🇿🇦 15. Governing Law
These Terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction. We would always rather resolve a disagreement by talking first — please contact us before escalating anything.
📝 16. Changes To These Terms
We may update these Terms from time to time. The "last updated" date above reflects the current version, and material changes will be communicated to active clients. Continuing to use our services after a change means you accept the updated Terms.
💬 17. Contact Us
Questions about these Terms? Message us here — we're happy to explain anything in plain language.